Services


We call on systems and services from across the Special Steel Group to ensure that our customers receive the products they need when they need them. We believe the supporting services provided by our Group companies give us the advantage of being one of the most comprehensive materials supply, forging, heat treatment, testing, and machining and distribution services in the industry.


Forging

In-house facilities

Stockholding services

We provide a just-in-time delivery service with multiple delivery dates, if required, to meet the needs of your production schedule. This reduces your need for stockholding facilities and inventory costs. 

Stockholding capability:

Hardness testing

Inspection and marking

Certification

Certification packages can be sent either as a hard copy or as a soft copy via our “E-DOC” electronic transfer system. We have a team of dedicated certification specialists providing documentation packages to the highest standards expected by major global OEM’s. Furnace charts, mill certificates, independent test certificates, hardness reports, and load plans are typically required within the final certification package. We are regularly required to submit carefully prepared metallographic samples and photographs throughout the world and live, ‘real time’ viewing of heat treatment furnace charts is available via our customer portal.

Packing and transport

We have an experienced logistics team managing the packaging and dispatch of our products. The team is supported by a dedicated vehicle fleet of 10 tonne and 1.5 tonne lorries, along with reliable local logistics experts, to provide speedy deliveries to suit your requirements.

We maintain a stock of boxes, crates and pallets with shrink-wrap facilities, and only use wood products from sustainable resources, treated to meet export specifications.

We provide overnight delivery to most UK destinations and shipments to five continents. Rapid international transportation can be provided by special arrangement.

Multilingual sales

Special Quality Alloys takes our customers’ needs seriously and is committed to offering a comprehensive and high quality service. We work in a global industry, so multilingual and cross-cultural communication is essential in everyday business.

Therefore, we have a number of multilingual staff and regional representatives, in order to facilitate closer working relationships with our customers.

Languages offered include French, Spanish, Portuguese, Mandarin, Hindi and Tamil, among others. Our desk sales and regional representatives combine their expertise of the industry with local knowledge, to provide a service that is relevant to the customer’s location.

IT systems and control

Our bespoke computer system ensures continuity and traceability in all work. This system is used to control stock levels, manage material traceability throughout processing via original mill source and manufacturing lot numbers, and handle the production of all parts, from ‘cut and ship’ items to complex forged and machined components.

Wider group facilities

Heat treatment

Within the Group we have extensive heat treatment facilities, with over 50 furnaces handling loads up to 25 tonnes and 10m long. Our heat treatment services have Nadcap aerospace approval, one of the most stringent in the industry. We also provide water, oil and polymer quenching, all with evaporative cooling towers and agitation systems.

Material testing

Our ISO 17025 and Rolls-Royce approved mechanical, metallurgical and corrosion testing laboratory performs more than 2,500 tests a week for some of the most demanding industrial sectors.

Non-destructive testing

We also offer specialist non-destructive testing of ferritic, austenitic and duplex steels, nickel and copper alloys using the latest ultrasonic, MPI, DPI, PMI and XRF equipment with operators certified up to PCN (ISO 9712) Level 3.

Machining

We supply precision machined components utilising leading CNC and conventional machine tools. CNC boring and turning is available to 1,150mm diameter and milling to 3,000mm in X and 1,500mm in Y, and our inspection department uses CMM measuring equipment for accurate dimensional checking.

Bar Stock Bar Stock

More than 1,250 tonnes of material in stock, in eight core grades and diameters up to 800mm.

Forging Forging

Producing forgings, forged rings, blanks, flats, shaped forgings for tubing and casing hangers.

Technical know-how Technical know-how

Using our expertise to provide solutions to our customers’ technical challenges.

Hot shot deliveries Hot shot deliveries

Providing bar stock in 24 hours and forgings available from seven working days.

Machined parts Machined parts

Utilising standard machine tools and CNC machining centres for turning, boring or complex machining.

Quality and inspection Quality and inspection

Working hand-in-hand with you and your customers to ensure specific quality and metallurgical requirements are met in accordance with dedicated, custom written ITP’s and MPQP’s.

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